![]() ![]() Turn the iPhone or iPad back on by pressing and holding the power button until you see the Apple logo.Drag the slider to power off and then wait 30 seconds for the iPhone or iPad to power off.Hold the power button on your iPhone or iPad until the power off slider appears.Try powering off and back on your iPhone or iPad. NOTE: If you do not see this, then your iPhone or iPad does not detect the ThePhotoStick® Omni device.Ĥ. Under the “Locations” section you should see “ PHOTOSTICK”.Check if Apple’s “Files” app can see your ThePhotoStick® Omni device. Select “ PHOTOSTICK” ( NOTE: do not select any folders under PHOTOSTICK), then tap “Done”.ģ.Tap the “Select Your ThePhotoStick Device” button.Go to Settings by tapping on the gear icon in the app.Wait 5-10 seconds for your iPhone or iPad to detect your ThePhotoStick® Omni device.Plug your ThePhotoStick® Omni device back into your iPhone or iPad.Remove your ThePhotoStick® Omni device from your iPhone or iPad.Unplug and plug back in your ThePhotoStick® Omni device. Try plugging the ThePhotoStick® Omni device in without the iPhone or iPad case on to see if the drive can fully plug in.Ģ. Some phone cases for iPhones and iPads may be too thick and may prevent the drive from being fully plugged Ensure your ThePhotoStick® Omni device is plugged in fully and securely into your iPhone or iPad. Try one or more of the following suggestions:ġ. ThePhotoStick® Omni app needs to be closed and re-opened.ThePhotoStick® Omni was left plugged into your iPhone or iPad when not being used and iOS put ThePhotoStick® Omni device to sleep.ThePhotoStick® Omni device is not fully plugged into your iPhone or iPad.Common causes of not being able to run a backup or view/restore photos and videos: If you are unable to run a backup or view/restore photos and videos, please follow the steps below. Troubleshooting the ThePhotoStick® Omni iOS App.Restoring Files from ThePhotoStick® Omni. ![]() Using ThePhotoStick® Omni on iPhone/iPad.Deleting and Restoring Files from ThePhotoStick® Omni.Using ThePhotoStick® Omni on Android Devices.Backup Preferences for ThePhotoStick® Omni.Using ThePhotoStick® Omni on Mac Computers.Sorting Your Files on ThePhotoStick® Omni.What Photo and Video File Types To Find.Options and Settings for ThePhotoStick® Omni.Viewing Files Saved to ThePhotoStick® Omni.
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